Frequently Asked Questions

No, Vet Connect is not a replacement for professional veterinary care. Our AI provides educational guidance and helps you understand when to visit a veterinarian. We always recommend consulting with a licensed veterinarian for:

• Serious health concerns or emergencies
• Physical examinations and diagnoses
• Prescription medications
• Surgical procedures
• Vaccinations and preventive care

Our platform is designed to complement professional veterinary care, not replace it.

We offer flexible pricing plans to suit different needs:

• Free Trial: R0 - 2 AI consultations to try our service
• Monthly: R79/month - Up to 50 consultations, 1 pet profile
• 6-Month: R420 (R70/month) - Unlimited consultations, unlimited pets
• Yearly: R780 (R65/month) - Unlimited consultations, unlimited pets, priority support

All paid plans include multi-pet management, consultation history, and emergency clinic locator.

Yes! Multi-pet management is available with our premium plans (6-month and yearly subscriptions). You can:

• Create individual profiles for each pet
• Track health history for all your pets
• Get breed-specific recommendations
• Switch between pets during consultations
• Keep separate consultation records

The monthly plan includes 1 pet profile, while premium plans offer unlimited pets.

Your pet's privacy and data security are our top priorities. We implement:

• Enterprise-grade encryption: All data is encrypted in transit and at rest
• Secure servers: Your information is stored on secure, monitored servers
• Privacy compliance: We follow veterinary data protection standards
• No data sharing: We never share your pet's information with third parties
• Secure authentication: Protected login with secure session management

Your consultation history and pet profiles are completely private and secure.

Absolutely! Vet Connect is fully optimized for mobile devices. You can access our platform from:

• Smartphones (iOS and Android)
• Tablets
• Desktop computers
• Laptops

Our responsive design ensures a smooth experience across all devices with touch-optimized interfaces and fast loading times.

Our AI provides instant responses, typically within seconds of submitting your question. The response time depends on:

• Complexity of your question
• Your internet connection speed
• Current system load

In most cases, you'll receive a comprehensive response in under 10 seconds, making it perfect for urgent situations where you need quick guidance.

For life-threatening emergencies, contact your nearest emergency veterinary clinic immediately.

Our AI can help you:

• Identify potential emergency situations
• Provide immediate first aid guidance
• Find nearby emergency clinics with our locator tool
• Determine urgency levels

Use our Emergency Clinic Locator feature to quickly find the nearest 24-hour veterinary hospital with contact information and directions.

You can ask our AI about a wide range of pet health topics:

• Symptoms and their possible causes
• Behavioral concerns
• Nutrition and diet questions
• Basic first aid guidance
• When to see a veterinarian
• Preventive care recommendations
• Breed-specific health concerns
• General pet wellness

The AI is trained on extensive veterinary knowledge and provides evidence-based recommendations.